Mostly your IT services run perfectly: Your processes are powerful, your IT systems operate stable, and the business of your organization is optimally supported.

But every once in a while something changes just enough so that underlying business processes of your applications suffer. Service processes are inefficient, the number of incidents are increasing.

How do you regain clarity, focus and direction when your IT services no longer run smoothly?

Or perhaps things are going well. Your service portfolio is growing quickly, and with that growth come challenges. You are faced with choices and opportunities.

Do you expand your IT organization? Enhance your tools for IT service management? Form a strategic alliance? These are decisions that will determine the long-term success of your IT services.

It’s time to find a partner that will help you take charge of your future IT service management.

Sitexs GmbH, by Ingo Sexl

I focus on how IT services are best implemented, operated and improved to meet your business goals. Whether you want to leverage the service life cycle of ITIL® v3 (IT Infrastructure Library) or to adopt the agile approach of ITIL® 4, Sitexs supports you in all phases of IT service management.

I am committed to offering services of the highest quality, combining my energy and enthusiasm with years of experience. I am going the Extra Mile!

I will take care of your IT service management regardless of its level of complexity.

- Ingo Sexl

IT Service Delivery

Understanding your goals and visions is the basis for me to support and develop your IT service management.

Transition Management

I support all phases of large start-up management projects, smaller IT rollouts or process transitions.

Service Operation

Sitexs operates multilayer software applications throughout the lifecycle based on ITIL®.

IT Project Management

Globally recognized methods such as PRINCE2® and PRINCE2® Agile are used to control IT projects.

  • Strategic IT service management
  • Customer-focused service excellence
  • Best practice guidelines

Systematic application management means structuring the diverse topics, tasks and components of the service support according to the requirements of the customers.

A comprehensive view is required to manage the connections, interfaces and interactions in the ITIL® service value system or the ITIL® lifecycle in V3. The "typical" IT service management business mediates between development and production on the side of the IT organization, and the client on the business-side.

Sitexs works closely with you to understand your goals and vision, to support your entire IT service management. There is no start with a "canned" course of action – each IT organization is individually and each client has unique requirements. If you are not happy with the delivered work, Sitexs isn't either.
Best practice guidelines such as ITIL®, PRINCE2 Agile®, and COBIT® are used to implement service management, service support, and service delivery in constant balance with the IT service strategy and IT governance.

Want to discuss your new project?

Contact me for a first interview.

Definition of the scope and clear understanding of the result.

Development of a road map and project plan.

Small-scale implementation of IT service management.

Division of tasks into most possible independent modules.

Focus on reference model (ITIL®, PRINCE2 Agile®, COBIT®).

Start improving your IT services today!