A portfolio of business-critical applications supported financing and fleet operations across multiple European markets. These systems were central to dealership sales activities and revenue generation.
Operations were centrally coordinated but executed across different countries with varying practices, providers, and service levels. As the landscape expanded, inconsistencies increased operational risk and made structured service management essential.
Full operational responsibility for service delivery was assumed to stabilise the environment and enable scalable execution across markets.
The service environment was stabilised and successfully scaled, resulting in reliable operations and significantly improved organisational control.
Incident levels decreased and resolution times improved, leading to predictable and dependable operations across markets.
A harmonised service model enabled consistent delivery for more than 30 productive applications across 12 countries.
Standardised processes and consolidated responsibilities lowered operational risk and created a sustainable foundation for future growth.
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