A production integration API handled transaction processing for external distribution partners and connected their systems with the bank's internal platforms. Service disruptions directly impacted partner operations and business continuity.
Frequent incidents, interface issues, and inefficient coordination created reliability risks while new partners continued to be onboarded.
Responsibility was assumed to improve reliability while maintaining uninterrupted production operations.
The service became significantly more predictable and capable of supporting ongoing business operations and partner integration.
Incident response times improved by approximately 20%, enabling faster recovery from disruptions.
Stabilization measures lowered interface-related incidents by about 15%.
Clearer coordination and prioritization reduced escalation needs and increased confidence in service reliability.
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