As an ITIL 4 Managing Professional, I create the conditions for services to succeed after go-live, through structured transitions, aligned teams, and clear expectations across delivery and operations.
My work ensures that services are understood, supported, and ready for day-to-day use, with communication that keeps stakeholders aligned and informed. I keep business expectations visible throughout delivery and operations so that services create value where it matters.
Helping teams work more effectively with pragmatic practices that improve flow and coordination.
Strengthening service quality through coherent service setups and ways of working that support consistent delivery.
Outlining expected service behaviour and creating a common understanding of dependable performance.
Keeping services effective in day-to-day use and improving delivery where it gets stuck.
Applying agile ITSM practices to improve flow, outcomes, and make collaboration work.
Taking services safely into operations with the right preparation, clarity, and handover discipline.
Making operating models practical and processes clear enough to work in real environments.
Establishing clear responsibility and decision paths across complex service environments.
Ensuring that services deliver their intended outcomes and stay aligned with business needs.
Creating a shared picture of how a service functions and what matters most for its performance.
Creating structure and transparency in large-scale or fragmented service organizations.
Clients in focus
I'm happy to discuss your service challenges and explore what's needed to make your operations run smoothly.
