Independent Interim Consultant
I take responsibility for complex IT services throughout their lifecycle - from implementation and transition to stable, value-creating operations.
My focus is on making services work in practice: clear ownership, aligned stakeholders, and structures that hold up under real-world conditions. This enables organizations to deliver reliably, manage risk, and scale services without loss of control.
Driving pragmatic agile practices that accelerate delivery and improve coordination across teams and providers.
Creating structures and governance that ensure services deliver consistently and remain under control.
Establishing transparency and operational discipline so services perform predictably at scale and under pressure.
Keeping services effective in day-to-day use and improving delivery where it gets stuck.
Applying agile ITSM practices to improve flow, outcomes, and make collaboration work.
Taking services safely into operations with the right preparation, clarity, and handover discipline.
Making operating models practical and processes clear enough to work in real environments.
Establishing clear responsibility and decision paths across complex service environments.
Ensuring that services deliver their intended outcomes and stay aligned with business needs.
Creating a shared picture of how a service functions and what matters most for its performance.
Creating structure and transparency in large-scale or fragmented service organizations.
Clients in focus
I'm happy to discuss your service challenges and explore what's needed to make your operations run smoothly.
