Independent Interim Consultant
I take responsibility for complex IT services throughout their lifecycle - from implementation and transition to stable, value-creating operations.
My focus is on making services work in practice: clear accountability, coordinated execution, and operating models that hold up under real-world conditions. This enables organizations to deliver reliably, manage risk, and scale services without loss of control.
Keeping services focused on business priorities and delivering tangible, sustainable results.
Service performance becomes understandable, traceable, and manageable for all decision-makers.
Continuously improving service stability and effectiveness for consistent, high-quality service delivery.
Maintaining stable, efficient service delivery and restoring control where performance has degraded.
Integrating agile practices into ITSM structures to improve flow, prioritization, and responsiveness.
Bringing services into live operation with controlled cut-over and assured readiness.
Designing practical operating models and processes for reliable execution in dynamic environments.
Creating clear responsibilities and decision paths to enable teams to act with confidence.
Establishing structure and coordination across fragmented multi-provider ecosystems.
Evolving service management to keep services effective in changing conditions.
Safeguarding critical business processes as a continuous service priority.
Clients in focus
I'm happy to discuss your service challenges and explore what's needed to make your operations run smoothly.
